Description:
Network Operations
- Collaborate on network design, development, testing and implementation.
- Forecasts future network enhancements and upgrades by staying abreast of emerging technologies.
- Collaborate with ITS Security to implement and support Network Security Controls and industry best practices.
- Monitor and reconfigure network for performance where required.
- Anticipate, mitigate, identify, troubleshoot, and resolve network outages, input/output fleet, and escalate incidents as necessary.
Cloud Administration
- Provide operational support and maintenance of Azure cloud environments.
- Manage Microsoft Windows and Linux servers and systems in the Azure cloud environment.
- Maintain Azure cloud compute and cloud storage environments.
- Monitor published outage windows and service performance.
- Manage cloud infrastructure capacity and performance and make recommendations as needed.
Infrastructure and Systems Support
- Support other team members with knowledge sharing, brainstorming, coaching, collaboration, etc. as requested or required.
- Demonstrate the principles of exceptional client service with a focus on critical thinking and effective communication that supports anticipating client needs.
- Participate in change management strategies and plans used to promote adoption of solutions.
- Respond to alerts and resolve incidents, prioritizes outstanding issues, and manages user expectations.
- Follow and update established service desk and ticket procedures for Level 2 and 3 support.
Other duties as listed on the job description will apply.