Design, install, configure, upgrade, monitor and maintain existing corporate data and VoIP network infrastructure, both wired and wireless
Monitor network health, performance and anomalies, investigate network problems, and escalate to vendors
Provision mobile devices (smart phones and tablets) using MDM software
Configure and manage VoIP phone systems, desktop phones and softphones
Handle all network and phone related issues escalated through IT Service Desk team
Configure and monitor network security systems, including but not limited to IPS, VPN, SIEM, and NAC, Identity & Access Management systems to protect the LAO network from malicious activities and recover from security compromise
Assist with internal and external network vulnerability scanning and penetration testing to ensure that LAO systems are appropriately protected
On-call and work outside of regular business hours as needed
Travel to Legal Aid remote offices as required.
Other duties as assigned.
Required skills & experience
Strong understanding of TCP/IP, routing / switching, QoS, VoIP, WLAN, Firewalls, VPN (IPsec and SSL)
Extensive hands-on experiences with Juniper and/or Cisco network device configuration
Knowledge of and familiarity with intrusion detection/prevention systems
Strong face-to-face and telephone customer service/interpersonal skills including effectively and efficiently responding to end user requests
Analytical problem solving and trouble-shooting skills including the ability to translate requests in to network and telecommunication requirements; information gathering including research, interpretation and analysis (i.e. client and system requirements, description of problems, etc.);
Knowledge and experience required in the areas of security assessment and vulnerability scanning, risk based threat analysis, and security mitigation techniques
Demonstrated experience with common penetration testing and vulnerability assessment tools
At least one of the following certifications: CCNP, JNCIP-ENT, JNCIP-SEC