Description:
Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.
The Opportunity: We’re looking for a myFlex Benefits Specialist to provide excellent customer service to both external customers and internal partners. You’ll work as part of our centralized team to set-up new business, prepare customized educational material and handle all customer, client and internal partner inquiries.
This is a great opportunity to start your career in the insurance industry at one of Waterloo Regions top Employers!
What you will do:
- Provide excellent customer service to both external customers (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email
- Provide pro-active, high touch service to Plan Administrators at initial enrollment while also functioning as the main service contact for any subsequent service needs, including resolution of escalated issues
- Review new issue materials received from a new customer to ensure completeness
- Set up new business and create plan documents, including contracts and booklets
- Act as a liaison within head office to manage the end to end processes in the setup and ongoing administration of myFlex groups
- Prepare customized plan member educational material based on the flex plan options that will be available for each group
- Provide back-up to Group Benefits Administration as needed in the administration of regular groups
What you will bring:
- Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
- Ability to work collaboratively with peers, Small Group Marketing Managers, and other head office operational teams as part of a centralized service model
- Excellent analytical and creative problem solving abilities, utilizing research skills
- Must be able to interpret and apply contract provisions and administrative guidelines
- Ability to handle high volume of work within a fast paced environment
- Strong organizational skills, multi-tasking abilities and prioritization skills
- Aptitude for service
- Comprehensive understanding of group insurance and the ability to learn new processes
- Post-secondary education or equivalent combination of education and work experience
- Bilingual skills (French/English) are preferred