Museum Program Assistant

Description:

Reporting to the Operations Lead, the Museum Program Assistant's primary purpose will be to develop and deliver programs, events and educational sessions at the Museum and A.P.P. Barracks for the summer and autumn of 2023. The Museum Program assistant will also be required to assist museum staff with visitor services, exhibit development, fundraising, or collections work as necessary.

Duties
- Provide an exceptional guest experience at the museum and barracks by maintaining a professional, clean and safe environment for all visitors and staff
- Develop, coordinate and operate programs, events, and tours that are relevant to the region of Crowsnest Pass and in line with the operational objectives of Heritage Crowsnest
- Lead events, tours and programs
- With support from the Operations Lead, supervise and operate the A.P.P. Barracks Escape Room experience, including the creation of puzzles and challenges for groups to complete
- Assist with the marketing and promotion of Heritage Crowsnest events, tours and programs
- Assist with visitor services (including the Museum Gift Shop), fundraisers, exhibit development and collections work as required
- Respond professionally and proactively to visitor concerns and incidents

Qualifications
- Education or experience in programming, heritage interpretation, teaching, or coaching (or similar)
- Good communication, time management, and organizational skills
- Excellent customer service skills
- Familiarity with the Crowsnest Pass and its history is considered an asset