Municipal Enforcement Officer

Description:

This is the perfect job for someone who wants to make a difference in our town. You must love working outdoors in any weather and interacting with the public. If you have great customer service experience, and the ability to exercise judgement and discretion, then this is the role for you. Above all, conflict resolution and de-escalation of complaints in a constructive and personable manner is essential. You are a personable, patient, and independent worker that possess the physical ability and keen interest to conduct multi-hour patrols (over 20,000 steps daily) while balancing this with administrative duties.

Core Accountabilities:

• Provides information to residents and visitors about the town’s paid parking program
• Seeks to understand individual client needs and concerns and assists them to find the most appropriate solution or information
• Diffuses upset, anxious and/or angry clients and defers issues to the appropriate person for resolution if needed
• Acts as an ambassador of the Town of Canmore (“Town”) by conducting community outreach & education pertaining to paid parking and municipal parking bylaws in the Town
• Knows Canmore parking zones, common street names, important landmarks, and locations
• Is familiar with Town bylaws and specifically knowledgeable with bylaws related to parking
• Has a working knowledge of department related Provincial laws
• Prepares for and attends court as required
• Enforces other municipal bylaws as directed by the Supervisor of Municipal Enforcement

Education & Qualifications:

• Valid Alberta Class 5 Driver’s License – required
• High School Diploma or equivalent – required
• Formal training in Conflict Resolution (e.g., Verbal Judo or Customer Service & De-Escalation) – asset