Member Service Registrar

Description:

Responsibilities:

· Manage administration of MyScouts and responsible for ensuring that all members are able to register online and compliant with screening requirements

· Manage the administration of the No One Left Behind (NOLB) subsidy process, ensuring youth are registered and any outstanding fees are followed up on in a timely manner

· Manage the administration of Group Billing Codes and any discounts

· Manage the registration refund process to ensure all groups/parents receive the appropriate refund in a timely manner

· Reconcile group registration on a regular basis to achieve minimal accounts receivable balance

· Produce monthly statistical reports as requested by Manager

· Point of contact for Group Registrars and provide a positive member services experience by providing information and advice; conduct regular training and webinars for Group Registrars on using MyScouts system

· Provide registration support to new and existing groups and follow up with groups having outstanding registration issues

· Liaison with local police to ensure our process in completing screening requirements is up to date and following up on outstanding Police Record Checks/ Vulnerable Sector Searches (PRC/VSS)

· Manage individual member files including all screening documents (PRC/VSS, Code of Conduct, References, Online Training)

· Actively participate on Teams calls

· Respond to Help Center queries in a timely manner. Manage Zendesk tickets and answer queries in relation to registration questions or concerns

· Provide technical support to parents and Scouters with the online Customer Relationship Management system (MyScouts/ NetForum)

· Use Zendesk to manage workflow of tickets