Description:
Responsibilities include but are not limited to:
- Demonstrating a high degree of accuracy and efficiency, manages new referrals, registering patients, discharging patients in Meditech, booking/re-booking and confirming appointments in Meditech Scheduler, as well as maintaining/updating clinic schedules
- Provides excellent service throughout the client’s visit and at every interaction with clients/family and clinic team
- Liaises with various external agencies (e.g. Long Term Care homes, acute care, doctors’ offices, hospital labs, medical records, community care partners) and ensures completion of referrals and other supporting documents requested by the team
- Consistently adheres to clinic specific Standard Operating Procedures (S.O.P.’s) for established office admin. processes
- Ensures that clinic appointments are scheduled and coordinated in a timely manner,
- Works with clinic physician specialists and RN’s to ensure clinic schedules are up to date and accurate
- Charts are organized for clinic days to ensure optimal workflow and documents are filed in a timely manner
- Maintains the chart room, keeping patient demographic information (hardcopy and electronic) in order and up to date
- Efficient, thorough and accurate use of the computerized information system
- Provides reception, telephone answering services in a professional manner and general clerical and administrative supp
- Accurately performs timekeeping payroll duties as assigned
- Maintains and compiles databases as required
- Orders and maintains office and clinical supplies and equipment as required
- Processes payment for non-OHIP funded care as required
Qualifications include but are not limited to:
- Completion of a recognized post-secondary Medical Office Administration program or similar
- Two (2) years related experience preferred
- Experience with Meditech (Electronic Health Record)
- Demonstrated knowledge of medical terminology
- Experience in virtual care coordination OTN & Zoom
- Excellent computer skills, including MS Word, Excel, Outlook
- Willingness and ability to learn all additional necessary computer programs required for this position
- Proficient at using a voicemail system that uses email to save messages
- Excellent written and verbal communication skills that demonstrate an efficient and solutions oriented approach to working with others
- Knowledge of OHIP Card validation
- Ability to prioritize, organize workload and plan independently to get tasks successfully accomplished. Demonstrated ability to effectively deal with complex, stressful situations and multiple demands
- Ability to prepare daily and monthly reports and any additional reports as requested, & supports team meetings i.e. preparing agenda, circulating material, and taking minutes