Description:
What You'll Be Doing
- Monitor “Awaiting Medical Documents” queue in IME Centric to ensure file documents are received on time
- Receive Medical Documents from various sources (Secure Docs, Smart Simple, Purolator/Courier, Fax, Email, etc.)
- Upload & Save Medical Documents received electronically to the Server (“X” Drive)
- Photocopy/Scan, save and organize hard copy documents to the server (“X” Drive)
- Create File Document Lists for Auto and LTD files
- Send Medical Documents to Assessors electronically through Secure Docs, via Courier, Fax, and/or Encrypted USB
- Prepare courier packages with meds and arrange for pick up; handle incoming courier packages
For Assessments at D&D office:
- Clean/sanitize assessment rooms between assessments
- Greet claimants/assessors/interpreters, etc.
- Have claimants and assessors complete COVID questionnaire and consent for assessment
- Act as Chaperone, where necessary
- Call for transportation pick-up for claimants following assessment
- Assist assessors with photocopying, scanning, etc. as necessary
- Answer main phone line; deal directly with inquiries or redirect calls as necessary
- Make reminder calls to claimants for in person assessments; conduct COVID questionnaire screening
- Confirm all Transportation and Interpreting/Chaperone referrals
- Request/Follow up on Signed Consent Forms for all in person assessments
- Request assessor notes/files on med legal cases
- Receive/process faxes, consent forms, LAT forms
- Confirm Show/No Show for all in person assessments
- Submit No Show and Cancellation letters to insurer