Medical Office Assistant

Description:

The Primary Care Response Assistant provides administrative support to the day-to-day operations of the First Nations Virtual Doctor of the Day (FNvDoD) and First Nations Virtual Substance Use and Psychiatry Service (FNvSUPs) clinics. The role is responsible for scheduling the providers by region and the Response Team, and also the consolidation and maximization of billings to ensure accuracy prior to submission to MSP. The role coordinates virtual staff with appropriate on the ground resources, which facilitates EMR integrations and workflows of program with other virtual support pathways. This position provides relief in the event of absence of a Response Team member. The role functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical, and culturally appropriate care to clients and their families.

Although these are currently term positions, it is anticipated that there may be the opportunity for these positions to become permanent, pending funding approval.

As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

Responsibilities

1. Acts as first point of contact for patients / clients and complete initial assessment of needs to determine the routing related to the care.

• Registers patients and ensures accurate recordkeeping for all related documentation (i.e. medical reports and chart notes)

2. Support operations of the FNvDoD and FNvSUPs virtual medical offices by providing administrative and reception support in a virtual clinic environment which may include, but are not limited to:

• Data entry and compiling information / statistics
• Drafts correspondence and word processing as required, coordinates distribution of materials and information to relevant stakeholders
• Develops and maintains a recordkeeping process

3. Reviews information, determines billing coding and conducts reconciliations

A Full Job Description is Available Upon Request

Qualifications

• Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
• 3 to 5 - years experience in medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.

Knowledge, Skills & Attributes

• Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
• Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
• Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
• Current valid BC Driver's License
• High level of comfort working with technological applications including eMRs, Zoom, Microsoft Suite
• De-escalation and supportive communication
• Basic knowledge of the BC Mental Health Act
• Must have proven ability to maintain professional conduct and confidentiality in the care of patients.