Media Client Operations Manager

Description:

The Media Client Operations Manager leads and oversees a team within the shared client operations organization providing quality media client operations support to Canada’s Media and Performance brands. The Media Client Operations Manager will lead a team of professionals focused on media client activities required to deliver excellence in client service. The Manager will have oversight and accountability for client operations activities including operational support of the end-to-end client lifecycle, from onboarding through offboarding, as well as media and campaign coordination, budget maintenance, reporting, and audit. The Manager ensures a coordinated focus on best practices, process and policy understanding, and continuous improvement.

Key Accountabilities:

• Actively engage and maintain relationships with the Director, Media Client Operations, and key partners across all brands in Canada.
• Assess the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate.

• Lead performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses across Canada.
• Lead in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership.
• Lead shared service team in running root cause analysis and problem-solving activities.
• Manage campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
• Drive the highest levels of financial control across Media Client Operations

• Manage the annual performance review and goal-setting process for direct reports.