Marketing Customer Support

Description:

The Marketing Services Representative (MSR) will be responsible for providing excellent customer service and consultative services to automotive dealer clients within an assigned territory by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a MSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services.

The MSR will report to the Senior Marketing Sales Representative, and will work closely with key internal contacts, such as Account Executives in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. As an MSR, you will be a valuable person on our team, because without sales we have nothing! We care about great work and great client relationships. Your productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You’ll Achieve

• Consistently meet or exceed sales goals by selling Epsilon products to clients in an assigned market.
• Review product results and recommend needed enhancements to maximize programs.
• Identify need for additional products and services and communicate as appropriate.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Manage territory activity to optimize support of assigned key customers.
• Maintain and grow relationships with local OEM field representatives within the given territory.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
• Solve existing issues and determine solutions to prevent further concerns.
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Respond to regional and corporate requests for information and follow up to support communication.

Who You Are

• What you’ll bring with you:
  • 1 – 2 Years of Customer Service experience
  • Salesforce expertise.
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building, problem-solving and communication skills.
• Why you might stand out from other talent:
  • Experience with selling and/or servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.
  • Good organizational skills and time management.
  • Able to adapt to rapidly changing expectations.