Description:
As Manager, Solutions Architects, you’ll report to the Senior Manager, Solutions and Technical Writing and support a team of exceptional individuals who are natural tinkerers and builders of solutions. An ideal candidate would foster, enable, and share their curiosity.
You’ll be responsible for building programs around new features and products, developing and refining processes alongside our Solutions Engineering team, and guiding the team into the next evolution of solutions architecture and adding to, and improving the services offered at 1Password.
What we're looking for:
- 2+ years of experience leading a team of highly technical individual contributors
- Experience in a wide range of cloud infrastructure platforms, software languages, and managing complex projects
- Excellent organizational skills to manage a growing library of service offerings spread across a global team
- A highly effective communicator who excels at working cross-functionally to nurture strong relationships with the other teams within Go-to-Market and the rest of 1Password
- A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work
- Experience leading a team through times of fast-paced change and role expansion
- Previous experience in SaaS and professional services is a plus
What you can expect:
- Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for Solutions Architecture offerings and professional services
- Collaborate within the Solutions teams to refine and improve our engagement and escalation processes for the teams we support
- Deploy and iterate on tooling needed to support, plan, and directly collaborate with customers through complex engagements
- Analyze call volume and patterns and report on the progress of OKRs and team metrics to senior management
- Work with our HR and talent teams to continue to grow the team in North America and EMEA
- Contribute to highly effective onboarding and development processes for current and future team members
- Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality
- Build upon a strong foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills
- Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication