Description:
The Support Teams operate on a 24/7 on-call schedule to address after-business-hours operational issues.
What you will do:
- Recruit, coach, and support the skills development of people within the team
- Manage the delivery of technology support services including daily oversight of virtual and physical servers, Cloud services and applications
- Manage the on-boarding of new services to ensure a smooth transition from project teams into production
- Ensure team compliance with ITIL based Incident, Problem and Change Management processes
- Ensure core infrastructure systems are maintained and updated as needed
- Participate in the leadership of the Technology Support and Operations department
- Provide status and operational updates for Sr. Management.
- Coordinate resources for non-project implementations or upgrades
- Collaborate with other ITS teams for problems, critical incidents and issues that arise
What you bring to this role:
- A university or college degree, and/or equivalent professional experience and certifications.
- Additional certifications may include Microsoft (MCSE, MCSA), VMWare (VCP), Linux, Cloud (Azure, AWS), and vendor neutral (ITIL, CompTIA A+/Network+/Security+, etc.)
- 5-7 years of IT experience in system implementation, project and systems management with 3-5 years in a team lead/ supervisor/ managerial role