Manager Of Coa And Reception

Description:

The Manager of Reception/COA – Westside Clinic leads, manages and supervises clinical staff and support staff
in the provision of high-quality patient and family-oriented services using continuous quality improvement
methods and practice. The Manager is an active participant and promoter of best practice initiatives within SCC
and has daily contact with other health and administrative staff within SCC.
 

SPECIFIC ACCOUNTABILITIES

• Develop and implement COA/Reception policies and procedures;

• Lead team members to work to their full scope of practice within a supported environment of

continuous quality improvement;

• Using proven evidence-based methodologies, advance the role of team members within the

organization through collaborative practice;

• Ensure competent and appropriate staffing. This includes job description development, hiring,

recruitment, training, performance evaluation, supervision, remedial actions and discipline. A good

working understanding of management within a unionized environment is beneficial.

• Ensure efficient and effective day-to-day management of Reception/COA staff by activities such as staff

scheduling, payroll, and equipment maintenance;

• Provide support to the ongoing management of the physician roster and make adjustments to roster

and electronic medical record as appropriate;

• Manage patient and provider flow including entering data into on-call calendar;

• Provide coordination and support for Pomelo Health, our patient portal electronic system;

• Participate in committees and meetings as required;

• Work with Chief Operations Officer and Director of Nursing to set goals, objectives and budgets for

Reception/COA staff;

• Ensure and promote effective communication and working relationships, within the department, and

other parts of the organization;

• Ensure department statistical data as required is prepared and reported to the Chief Operations Officer;

• Work in partnership as an effective and supportive team member across our two locations;

• Ensure the safety of staff by complying with the Occupational Health and Safety Legislation;

• Other duties as assigned.