Manager, It Services And Delivery

 

Description:

As the Manager, IT Services and Delivery, you will be responsible for:

  • Managing a team of technical resources and developers who are client-focused employees in the design, delivery and support of high-quality digital services.
  • Managing this team includes working to build new systems, enhancing and supporting existing SaaS, COTS and custom applications.
  • Contract and Vendor Management
  • Promoting a culture of trust, teamwork, and psychological safety.
  • Collaborating with various stakeholders across Government (such as the Regional Centres for Education and CSAP) and other provincial entities to build relationships and innovate.
  • Maintaining a strong focus on delivery priorities, being accountable for delivery, and swiftly responding to changing user needs.
  • Working with multidisciplinary teams to promote internet-era ways of working and providing strategic direction for digital transformation.
  • Keeping people informed and engaged by working in the open and sharing user stories.
  • Leading or contributing to digital transformation activities, such as standardization and rationalization initiatives, functional improvements, or business process improvements.
  • Communicating with clients about service requirements, service fit, service quality, and issue resolution.

Qualification and Skills

To be successful in this position, you have a Bachelor's degree in Information Technology or a related field with several years of progressive experience in IT management and leadership.

 

You possess the ability to

 

  • Lead, coach and mentor a team of direct reports to deliver excellent support services to end users.
  • Develop and implement strategic plans, scope and budgets required to deliver service excellence with new and existing digital products to meet user needs.
  • Analyze complex problems and determine innovative solutions to produce desired outcomes.
  • Build strong business relationships and collaborate with internal and external stakeholders.
  • Lead and influence at senior levels, engaging with senior executive teams and deputies.
  • Implement processes, approaches, and methods for continual service improvement.
  • Inspire and motivate a front-line technical support team in a complex operational environment.

Your experience should include:

  • Decision making responsibilities for development and ongoing management of high-quality support services.
  • Leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
  • Building empowered teams by delegating authority and providing coaching and support.
  • Systematic development and management of people including coaching, motivation, performance management, development planning, and recognition.

Organization Province of Nova Scotia
Industry IT / Telecom / Software Jobs
Occupational Category IT Services and Delivery
Job Location Halifax,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-05-29 7:12 am
Expires on 2024-12-23