Description:
As the Manager, IT Services and Delivery, you will be responsible for:
- Managing a team of technical resources and developers who are client-focused employees in the design, delivery and support of high-quality digital services.
- Managing this team includes working to build new systems, enhancing and supporting existing SaaS, COTS and custom applications.
- Contract and Vendor Management
- Promoting a culture of trust, teamwork, and psychological safety.
- Collaborating with various stakeholders across Government (such as the Regional Centres for Education and CSAP) and other provincial entities to build relationships and innovate.
- Maintaining a strong focus on delivery priorities, being accountable for delivery, and swiftly responding to changing user needs.
- Working with multidisciplinary teams to promote internet-era ways of working and providing strategic direction for digital transformation.
- Keeping people informed and engaged by working in the open and sharing user stories.
- Leading or contributing to digital transformation activities, such as standardization and rationalization initiatives, functional improvements, or business process improvements.
- Communicating with clients about service requirements, service fit, service quality, and issue resolution.
Qualification and Skills
To be successful in this position, you have a Bachelor's degree in Information Technology or a related field with several years of progressive experience in IT management and leadership.
You possess the ability to
- Lead, coach and mentor a team of direct reports to deliver excellent support services to end users.
- Develop and implement strategic plans, scope and budgets required to deliver service excellence with new and existing digital products to meet user needs.
- Analyze complex problems and determine innovative solutions to produce desired outcomes.
- Build strong business relationships and collaborate with internal and external stakeholders.
- Lead and influence at senior levels, engaging with senior executive teams and deputies.
- Implement processes, approaches, and methods for continual service improvement.
- Inspire and motivate a front-line technical support team in a complex operational environment.
Your experience should include:
- Decision making responsibilities for development and ongoing management of high-quality support services.
- Leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
- Building empowered teams by delegating authority and providing coaching and support.
- Systematic development and management of people including coaching, motivation, performance management, development planning, and recognition.