Manager, It Operations

Description:

The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential. To learn more, watch our video.

The Division

The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support. Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector.

The Role

This position reports to a Director and provides leadership to support the delivery of critical applications, ensuring the confidentiality, integrity and availability of the applications. The Manager is also responsible for service management of contracted services related to line of business applications including planning, execution and operation of the Social Sector mission critical applications. The position ensures that all applications meet expectations for availability, deliverables and special processing e.g. monthly income assistance cheque production. In addition, the position is responsible for following ITIL standard processes such as incident management, problem management, change management, capacity management. This position works extensively with external service providers to ensure that contract obligations and deliverables are met. It also provides advice on new development initiatives, application standards and operational impacts of infrastructure changes.

Job Requirements:

• Degree or diploma in computer science, business administration, or related field; OR

• An equivalent combination of education and experience may be considered.

• 5 years experience in a leadership capacity, accountable for one or more technical IM/IT functions in a large-scale, decentralized organization.

• 5 years experience managing a portfolio of clients in a customer service environment.

• Experience leading and resolving complex staff and/or client issues.

• Experience leading teams through change.