Description:
Under the direction of the CITO, SVP of Digital Health and Cardiac Technology, the Manager of IT Client Technology is responsible for the effective management of all IT Client Technologies and related systems. The role and responsibilities for this position is to collaboratively work with all departments across UOHI to deliver client technologies that meet the operational needs and support Corporate strategic priorities. This position will support the overall business needs from a strategic and tactical perspective on financial, technical and process matters. This position will oversee the daily operations of the Client Technologies team and will be responsible for strategic planning, implementation, management, and support of all IT client technologies, including PCs, mobile devices, smart phones, and audio-visual equipment.
Responsibilities
Technology planning and strategy
- Plans both strategic and tactical directions for all client-related technologies to ensure effective and efficient tools are available to all UOHI departments.
- Investigates, evaluates, selects, and manages client technologies in support of corporate strategic priorities.
- Ensures corporate policies, procedures, protocols, and guidelines are reviewed on a regular basis and incorporated in all client technology initiatives.
Delivery management
- Organizes, directs, controls, and evaluates the operations of all IT client technologies.
- Ensures alignment between departmental requirements, other Biomedical and IT technologies and financial targets.
- Ensures that the delivery of IT Services meets the standards of UOHI.
- Develops and implements policies and procedures for all client technologies.
- Reviews and provides leadership on client technology solutions, projects, and designs.
- Designs, monitors, and implements quality improvement projects in the area of customer service to optimize the successful delivery of patient care services, education, and research.
Client relationship management
- Builds and manages client relationships to ensure collaboration and communication between departmental activities and client technology support.
- Decides priorities and resolves issues and/or conflicts related to all IT client technologies.
- Identifies gaps and opportunities for improved services related to client technologies.
Human resource management
- Recruits, interviews, and hires staff.
- Evaluates, coaches, counsels, and disciplines staff.
- Ensures all personnel meet requirements for mandatory training and testing.
- Promotes, builds, maintains, and develops effective teams.
- Provides performance appraisals and feedback to staff.
- Manages team workload and priorities to deliver optimal client services.
Financial resources management
- Develops, manages, and monitors the budget and expenditures of the IT Client Technologies team and its related projects.
- Implements strategies to address budget variances.
- Critically analyzes new products and technologies for their relevance to service UOHI as well as the overall cost benefit.
Requirements
- Post-secondary graduate in Computer Science, Computer Systems, Computer Engineering Technology, or related field;
- A minimum of 5 years experience in an IT support role;
- 2 or more years experience leading client technology teams;
- A minimum of 5 years experience in an environment using at least 4 (four) of the following technologies;
- Windows Server
- Windows Active Directory
- Microsoft 365
- Microsoft Intune and Endpoint Manager
- Novell Netware
- Novell ZenWorks
- VMware Horizon