Description:
Reporting to the Director, the Manager, Information Technology will be responsible for the leadership and overall management of the assigned team(s) and the information technology, telecommunications, and electronic information infrastructure of the agency. This position is responsible for the information technology plan for the agency and ensures the seamless integration of information technology into the business practices thereby enabling the agency to achieve its mission efficiently and effectively. This position also acts in an advisory capacity to the overall functioning of the division and the agency in accordance with agency policy.
Responsibilities:
- Manages the delivery and performance of all information technology services to the agency. Designs, implements, and monitors the agency’s Cyber Security Risk Management program by developing and executing polices, standards and procedures to ensure the confidentiality, security, integrity and availability of electronic information assets and systems. Manages the delivery of application solution services to the agency.
- Utilizes best practices, a ServiceDesk and service level measures to deliver services that are: efficient, reliable, secure and able to recover from disaster.
- Manages the agency’s information technology assets and inventory system. Develops maintenance and replacement schedules and policies to control technology deployment across the agency.
- Ensures that all service contracts and licensing agreements are appropriately maintained and in compliance.
- Ensures the availability of training for the standard technology tools used within the agency.
- Liaises with Ministry of Health and Long Term Care regarding implementation of ministry specific software applications and oversee its implementation and operation.
- Employs a standard life cycle and operational methodology for solution development and information technology support.
- Develops and monitors the Information Technology planning which includes support for electronic records and information management.
- Provides support to management in all aspects of Information Technology relating to the privacy and security of information.
- Provides backup for IT staff as required.
- Ensures efficient program delivery through the effective leadership of a team.
- Develops and maintains quality of the assigned functions, ensures compliance with mandate / legislative requirements, and anticipates and manages risk.
- Develops, interprets and implements policies and procedures at a team level, and ensures adherence to policies and procedures in accordance with existing legislation. Recommends and participates in the development of divisional and agency policies.
- Assists in determining the philosophy/goals and objectives and the overall strategic direction of the division in consultation with the director to ensure alignment with agency strategic directions.
- Consults with the Director in developing, implementing, monitoring and evaluating relevant plans for assigned functions and contributes to the development of the division plan.
- Contributes to the development of program plans and logic models. Plans, implements, coordinates, and evaluates assigned projects.
- Provides periodic and annual reports for inclusion in the director’s reports to the Medical Officer of Health, Board of Health, and the Ministry of Health.
- Participates in relevant internal and external research studies/special projects and committees. Develops, implements and evaluates independent projects.
- Understands and implements procedures for proper collection, creation, storage, access, retention, and disposal of records.
- Ensures that the records related to their functions, activities and transactions are managed appropriately and ensures proper levels of security and privacy protection are applied to the information under their control
Requirements:
- University 4 year honours degree in computer science or related discipline.
- Technical current certifications as required.
- Five years management experience in a complex IT environment.
- Knowledge and demonstrated abilities in the areas of human resources, labour relations, team building, financial management, and quality management.
- Demonstrated project/program management, interpersonal and administrative skills, including the ability to set priorities, establish timeframes, and organize resources.
- Strong strategic, analytical, and problem-solving ability.
- Experience in developing and supporting collaborative relationships with different groups or agencies.
- Excellent communication (verbal and written), negotiation and problem-solving skills.
- Ability to handle sensitive issues diplomatically and confidentially.
- Ability to work independently and as an integral team member.
- Experience with word processing, presentation software, email, internet/intranet usage, spreadsheets, and database software.
- Advanced oral and written proficiency in English is essential.
- Advanced oral and written proficiency in French is an asset.
- Satisfactory Criminal Record and Judicial Matters Check.
- Current Ontario driver’s licence and access to a reliable vehicle.
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.