Description:
SkyAlyne is a dynamic and innovative company specializing in cutting-edge aviation training solutions. As the Manager, Enterprise IM/IT Service Delivery, you will play a critical role in shaping SkyAlyne’s technological landscape. The Manager, Enterprise IM/IT Service Delivery will report directly to the Head of IM/IT.
Duties and Responsibilities
- Lead the development, implementation, and support of SkyAlyne’s enterprise business systems (ERP, ITSM, HR/Payroll, CRM, SharePoint, etc.).
- Partner with SkyAlyne functional areas to understand and integrate their business processes within the enterprise systems.
- Understand the end-user experience of the system and represent these needs when working with internal and external stakeholders and subcontractors.
- Take accountability for service delivery performance and meet end-user expectations.
- Manage the delivery backlog for continuous improvement while reviewing the SkyAlyne business needs, redefining priorities, and outlining milestones and deliverables based on changing requirements or circumstances.
- Verify technology's value in supporting business strategic objectives, save operational costs by consolidating redundant technologies with overlapping functionality.
- Develop and maintain positive working relationships with external IM/IT vendors and service providers.
- Oversee the enterprise IM/IT subcontractors, ensuring performance objectives are met.
- Develop and implement enterprise IM/IT policies and procedures.
- Provide expert advice to business groups regarding new technological developments and enterprise solutions, equipping them with the tools to meet their business technology needs.
- Other duties as assigned.
Qualifications and Experience
- Bachelor’s degree in information systems technology, computer science, software engineering or related field.
- Certification in Project Management (PMP), or Product Owner (Agile), or demonstrable project management experience in the software development and/or information systems technology field.
- Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management is an asset.
- At least 5 years of experience in IM/IT leadership roles.
- At least 10 years of experience in IT delivery roles, including system integrations.
- Ability to hold teams and subcontractors accountable for their deliverables.
- Comfortable working in a fast-paced environment while still meeting deliverables.
- Experience in the Defence and Aerospace industries would be an asset.
- Be able to hold a Government of Canada Security Clearance (Secret level).
- Be able to hold Government of Canada site/information access certifications, including accessing Protected “B” information, Controlled Goods Clearance, and ITAR Clearance.
- Eligible to work in Canada.
- Strong oral and written English language capabilities.
- Fluency in French would be an asset.