Manager, Account Management

Description:

Be treated like the expert you are

What You'll Do

• As part of our Customer Success team, you will oversee the Account Management team which cross-sells Add-ons and core product upgrades to our existing customer base

• Lead and manage a team of Account Managers to achieve and exceed sales targets and objectives

• You will create and own dashboards using SQL to give Senior Management visibility into team performance

• Define key performance metrics and goals for the Account Management team, regularly monitor and analyze performance, and provide actionable insights and feedback to optimize performance.

• You will work closely with the Head of Scaled Communication & Head of Customer Success to ensure the inbound pipeline is healthy

• Train, mentor, and coach Account Managers on effective prospecting techniques, product knowledge, objection handling, and sales best practices.

• Continuously refine and improve the Account Management onboarding process, sales playbooks, and sales enablement materials.

• You will have inbound leads routed by Customer Success and demo existing customers on our Automation, Revenue, and Voice/SMS Add-on products

• You will hold a team quota and be responsible for optimizing your own process to hit that quota

• You will join a brand new team of 3 within Customer Success, have the opportunity to define the team and grow and be an integral part of launching new products

• Stay up-to-date with industry trends, market conditions, and competitive landscape to identify new opportunities and make strategic recommendations.

• Provide regular reports and updates to senior management on the Account Management team's performance, key metrics, and progress toward goals.

Who You Are

• 1+ years of management experience

• 3+ years of experience in sales development or inbound/outbound sales, with a track record of exceeding targets

• Proven experience in a leadership role, managing and developing a high-performing sales team

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions

• Excellent knowledge of sales methodologies, lead generation strategies, and sales process optimization

• Exceptional communication, presentation, and interpersonal skills

• Self-motivated and results-oriented with a passion for driving revenue growth

• Familiarity with CRM systems (Hubspot) and sales enablement tools.

• Ability to thrive in a fast-paced, dynamic startup environment.

• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.

• SQL proficiency is a plus

• Experience with selling SaaS or e-commerce clients