Manager

Description:

This position is the Manager, Operational Risk Management, responsible to support the development and implementation of global ORM program elements and the control improvement strategy.

Key Responsibilities

The position supports the design and implementation of enhancements to Manulife’s Global Operational Risk Management program and its underlying components. This includes supporting the development of enterprise-wide processes and guidelines covering risk and control identification, assessment, measurement, monitoring and reporting, and for activities that drive risk control improvements in high-risk business processes. The position requires subject matter expertise in operational risk and control and solid communication and influencing skills. This position works across multiple businesses, functions, and geographies to promote awareness and execution of ORM requirements.

Key responsibilities include, but are not limited to:

• Support initiatives to enhance the Company’s operational risk management methodologies, including risk and control assessments.
• Support the change management and communications of initiatives of the program.
• Support ongoing activities to drive control awareness and control improvements for the organization’s high risk business processes.
• Support the develop of metrics that monitor key control activity performance.
• Identify opportunities for creating efficiencies within ORM program’s framework and processes.
• Assist with ad-hoc and monthly risk reporting, memos, and presentations.
• Support ad hoc requests as assigned.

Qualifications

• Minimum three to five years of progressive work experience in the financial services industry.
• Broad knowledge of financial services/insurance business and functions.
• Strong writing and communication skills.
• Self-starter with the ability to work independently.
• Highly organized individual with strong time management and organizational skills.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
• Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.