Manager

Description:

You’ll deconstruct complex problems and guide your team toward the right solutions. You’ll deliver human centered design - effectively advocating for the voice of the customer throughout the product lifecycle - while leveraging a data-driven approach that reflects a grounded understanding of business objectives.

You’ll champion our “Test & Learn” philosophy, conducting consumer-research, and leveraging Agile & MVP methodologies, to drive effective business outcomes.

You’ll lead cross-functional teams and drive organizational alignment, to deliver resilient & innovative solutions.

Above all, you’ll bring a passion for technology, and a customer-focused lens, to promote a culture of excellence.

Here are a few of the ways our Product Managers are helping people create meaningful interactions with Capital One:

• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.

• Enhance the credit card application experience to encourage early adoption of digital habits.

• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.

• Create easy digital solutions that help customers address fraud and easily get back to using their card.

• Develop assistance programs to help customers who are struggling with their payments

• Provide customers with relevant details about their account, conveniently within the mobile app.

Be ready to join a community with some of the smartest people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together!

Responsibilities:

• Define the strategic direction for our contact strategy program, as well as the underlying technology platform that fuels them, aligning with the company’s goals and vision

• Develop and maintain roadmaps and set of strategies that will drive adoption of more digital contact channels and move away from traditional dialing channels

• Effectively partner with engineers to align technology investments with the product agenda, spanning end user functionalities, internal capabilities, and platform health

• Champion the use of the appropriate methods to unearth both internal and external customer needs and ensure product agenda aligns solutions with customer problems

• Lead a cross functional team, including product management and engineering, through the delivery of multiple initiatives concurrently, from discovery to iterative releases and insight generation, with a balanced approach of trading off speed to market with risk management

• Work closely with key stakeholders, customers, and partners across Capital One to bring the contact strategy agenda to life

• Elevate the product management craft through promoting a mindset of outcomes over outputs and iterative learning