Description:
The Manager, Sales on the Toronto Argonauts vertical is responsible for leading all functions related to ticket sales. Leading a team of Account Managers/Account Executives, the successful candidate will be responsible for generating revenue through the sale of full season memberships, partials, and single game tickets. Candidates must have a passion to support the growth of football in Toronto and beyond. This individual’s energy is infectious and possesses a positive outlook and sheer determination to achieve what others only dream about. The individual is a proactive, goal-oriented professional with a positive track record of sales success and the ability to encourage, mentor and develop a growing sales team.
Responsibilities
- Mentor and encourage a team of sales professionals to grow the football ticket sales business to achieve annual revenue and expense targets
- Inspire and champion an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun
- Establish individual and work collaboratively within internal business partners on annual Toronto Argonauts ticket sales objectives
- Build quarterly and annual business plans that strategically guide day-to-day ticket sales efforts for the team including inventory management, pricing, and prospect pipeline management
- Lead existing business and build innovative programs to drive new business and expand our football audience
- Support sales reps in effort to achieve targets, continuously supervising efficiency levels and assess their performance on a quarterly basis
- Design and lead all aspects of CRM reporting protocols within Salesforce to evaluate team/individual performance
- Implement new strategies and techniques based on industry standard methodologies, research, and data
- Lead prospecting calls and sales presentations to customers as necessary and as a developmental opportunity for your team
- As required, generate new revenue as an individual contributor by selling season tickets and partial plans
- Strategically align and work collaboratively with other commercial departments to create cross-selling opportunities and programs
- Collaborate with the marketing team to achieve single ticket revenue objectives, production of ticket sales content and the creation of marketing collateral and material (i.e. Season ticket templates/fliers, brochures, etc.)
- Work in conjunction with the membership team to support overarching football vertical ticketing objectives
Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
- An innovative and enthusiastic leader who cares deeply about football and the growth of the game in Canada
- Proven record of accomplishment in people development, coaching and culture building. You are proud of the development of people and culture and can demonstrate success in this area
- Outstanding teammate and ability to thrive in a fast paced, ambitious environment where quality, innovation and customer service is essential to organizational success
- Ability to coach/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with different ideas and embrace team candor to create an inclusive culture with high engagement
- Solid campaign management experience and organizational skills including the ability to set and drive requirements through peers across multiple functional areas
- Systematic, self-motivated, and detail oriented with demonstrated creativity in problem solving and innovation
- Superior written and oral communication skills and the ability to work with multiple collaborators to prioritize tasks and projects efficiently
- Expertise in the interpretation and presentation of sales results to a wide range of audiences
- Experience working in Salesforce with the capability to lead and drive consistent usage of the CRM system with adherence to the sales process
- Flexibility to work non-traditional hours and game nights as required
- Not a requirement but a benefit:
- Knowledge of ticket sales/marketing standard processes and industry best practices
- Knowledge of the ticketing system operations (Archtics)
- Strong database within sports and/or entertainment