Description:
The Manager, IAM Capabilities and Technology Support oversees the delivery of the Identity and Access Management (IAM) program at Sun Life.
They manage a team of IAM Operation staff with expertise in supporting technologies including SailPoint IdentityIQ, Transmit Multifactor Authentication (MFA) and OKTA authentication technologies. The team consists of IAM Developers, Business Analysts, Quality Assurance Analysts and Technical Support staff. The incumbent will also assist in overseeing performance by external contractors engaged for project and development work.
The IAM Manager works with internal and external partners to develop roadmaps for each IAM technology in use. They advise the executive team on this roadmap with an focus on keeping the applications current and supported. They also interact with other Sun Life technical and business teams to ensure delivery of excellent service to support the IAM Domain while adhering to the corporate security policy.
Note: The ability to attain Reliability Status Clearance for this role is essential. When you are required to apply for this clearance, you must have lived continuously in Canada for the last 5+ years at the time of your clearance application. No exceptions please.
Accountabilities:
- Manages the IAM Operation team who are responsible for supporting IAM technologies in Sun Life. Provides guidance and promotes an environment of continuous improvement through process development and automation.
- Provides expertise in the technical aspects of IAM tools, supports reporting staff by providing coaching, mentorship and training in order to build a strong IAM operations team.
- Collaborates with other Managers under the Global IAM organization to meet the expectations of clients, Corporate Operational Risk Management, and auditors.
- Accountable for driving process improvements to ensure the acquired IAM tools are maintained, current and supported by the vendor.
- Operating with compliance to the Sun Life Logical Access Security Directive (LASD) and other security directives while meeting SOX and legislative requirements.
- Manages all phases of IAM projects including collaborating with Project Managers from initiation to closure while leveraging project management best practice and standards.
- Reports to upper management with project status and provides regular statistics from supported IAM tools.
- Leads the team to work with Sun Life cross-functional teams, external contractors and vendors in projects for remediation of issues, deploying enhancements and all integration initiatives.
Competencies:
- 3-5 years Management and Leadership skills.
- Experience with SailPoint IdentityIQ is mandatory
- Good knowledge of IT Security principles, protocols, practices and industry standards.
- Good understanding of the IAM Domain under IT Security, and the tools that support this domain.
- Working experience with the Software Development Lifecycle (SDLC) including JIRA and agile methodology.
- Strong verbal and written communication skills for collaboration with staff, management team, external support teams, contractors, vendors and end users where appropriate.
- Great interpersonal and organizational skills to lead reporting staff; be flexible, be a coach and mentor to the team.
- Technology generalist, with a good understanding of all aspects of IT especially architecture.
- Strong consulting skill and ability to create a win - win outcome.
- Familiar with the Sun Life Distribution network is an asset