Lead the planning and execution of strategic plans, goals, and priorities for occupancy management, in collaboration with the Director, Residence Life and Services.
Operationalize the strategic direction of programs by setting expectations for staff and providing leadership and guidance in program implementation.
Manage the admissions process including scheduling, communication, room assignments, lotteries, accommodations, room changes and the provision of related information.
Plan and forecast for future occupancy needs; perform data analysis and make recommendations based on data.
Strategic oversight of available bed spaces and leads processes when closures, conversions, etc. are required.
Ensure that the residence admissions process is consistent with both internal and external policies and procedures, particularly those of the Office of the University Registrar (OUR).
Lead the development of student facing residence application process, liaising with Departmental IT Services and the OUR to meet requirements, lead annual review of residence application and admissions process and make recommendations for the following cycle.
Represent the department at recruitment events and activities, on and off-campus; coordinate residence engagement at events, prepare and deliver presentations.
Act as the main point of contact for Undergraduate Admissions and Recruitment, including providing training to recruiters and tour guides.
Communicate extensively with families and students in high stress, sometimes volatile situations.
Manage all medical and other special considerations for residents pertaining to room placement.
Process and reconcile residence fees and related charges; post yearly fee schedules.
Update and maintain residence website and content on other social media platforms.
Identify opportunities for continuous improvement; recommend changes to policy and/or procedures. Develop and implement changes to support successful programming.
Identify key performance metrics, aligned across initiatives to evaluate programming and inform recommendations for new or improved programs or service delivery.
Produce reports, documents and presentations for decision-making, planning and communication purposes.
Maintain accurate records and analyze data as required.
Liaise to identify, build, and maintain relationships with internal and external partners in order to support effective programming.
Provide and/or facilitate crisis and disaster response often in conjunction with other University and Residence senior staff.
Support students and the community by responding to difficult issues and situations that arise in residences, related to issues such as gender, mental health, misbehavior, transitional and financial.
Represent Residence Life and Services as required on committees and working groups within Housing and Ancillary Services and Student Affairs.
Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
Assess staff training and development needs, and ensure that employees receive training required to improve and sustain successful performance.
Investigate, address and resolve employee/labour relations issues, including disciplinary matters. Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.