Description:
Vancouver Rise FC is looking for an organized, passionate, and proactive Manager, Events to assist the Director, Events in delivering exceptional experiences for our fans, players, and partners. The Events Manager will be key in supporting the planning, coordination, and execution of both matchday operations and special club-hosted events. This role requires a detail-oriented professional with a deep understanding of event logistics, fan engagement, and stadium operations in a professional sports setting.
KEY RESPONSIBILITIES
Matchday Operations & Logistics Support:
- Assist the Director, Events in implementing and executing matchday operational plans, ensuring smooth execution from stadium setup to post-event wrap-up.
- Coordinate closely with stadium operations, vendors, and contractors to ensure the seamless delivery of matchday services (e.g., concessions, security, parking).
- Oversee matchday staff and volunteer coordination, ensuring tasks are executed efficiently and with high-quality service.
- Troubleshoot any operational issues during matchdays and assist in delivering quick resolutions.
Event Planning & Execution:
- Help manage the planning and execution of additional club-hosted events, including community outreach programs, fan engagement activities, corporate events, and meetups.
- Assist in creating and managing event timelines, ensuring proper coordination between teams and stakeholders.
- Collaborate with the Director, Events and Marketing team to continually refine and improve the matchday experience for fans, including fan activations, pre-game and halftime events, and general fan engagement activities.
- Gather and analyze fan feedback after events to suggest improvements for future activities.
- Assist in match presentation elements such as script writing and half-time entertainment.
Vendor & Stakeholder Coordination:
- Assist in managing vendor relationships for both matchday and special events, ensuring high standards of service.
- Collaborate with the Director, Events in liaising with sponsors, local partners, and other stakeholders to ensure event objectives are met.
- Provide clear communication with all external partners to guarantee event objectives, budgets, and timelines are adhered to.
Budget Management & Resource Allocation:
- Support the Director, Events in managing event budgets, tracking expenses, and ensuring all events are executed within financial parameters.
- Ensure efficient resource allocation, from staff to equipment, for each event.
Leadership & Team Management:
- Assist in recruiting, training, and managing an events team, including volunteers and matchday staff.
- Provide on-site leadership during events, ensuring the team delivers high standards of performance and customer service.
- Work with the Director, Events to foster a collaborative team environment that enhances the overall event experience.
Event Reporting & Documentation:
- Provide post-event evaluations to the Director, Events, identifying successes and areas for improvement.
- Maintain detailed records for all events, including contracts, event schedules, and other necessary documentation.
QUALIFICATIONS
- Bachelor’s degree in Event Management, Sports Management, or a related field.
- 3+ years of event management experience, preferably in sports or large-scale events.
- Strong organizational, communication, and time-management skills.
- Knowledge of stadium operations, safety protocols, and event logistics.
- Proficient in event management software, Microsoft Office Suite, and other relevant tools.
- Strong understanding of the professional sports environment, with a focus on fan engagement and event production.
- Flexibility to work evenings, weekends, and holidays as required for events and matchdays.
- Ability to work collaboratively with a diverse team and maintain a positive and proactive attitude in fast-paced environments.