Manager

 

Description:


The Manager, Insolvency Operations conducts effective leadership and manage day-to-day aspects of Insolvent portfolio under the responsibility of CIBC Client Account Management. Undertake activities to support tactical business initiatives including change management, performance management, coaching and development, and project management

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed
 

  • People Management-  Develop and coach direct reports (12-15) to achieve departmental objectives through monitoring sessions, observation of business partner meetings, quality reviews, developing solution focused action plans and conducting monthly performance dialogues. Document and deliver semi-annual performance appraisals.
  • Operational Strategy - Monitor and enforce all operational standards and the quality of service experienced by customers and third party business partners. Meet or exceed recovery target from the Insolvency portfolio. Ensure all processing SLAs are met including filing of Proof of Claims, counter offers, creditors meetings, recovery processing. Ensure Insolvent debts are written off within SLA. Carry out capacity planning exercise on a monthly basis to ensure the team is adequately staffed. Review and monitor service statistics, meet with relevant parties to clarify issues/resolve problems, and meet with staff monthly to review overall service quality.
  • Engagement and Communication - Communicate and present information to various management levels within CIBC and external business partner organizations. Influence external business partners to accept the proposed recommendations and solutions made during an audit to improve their business functions.
     

Who You Are
 

  • You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams
  • You can demonstrate experience in extensive knowledge of Retail Insolvency and directives governed by the OSB to manage the Retail Banking and small business Insolvency portfolios. An university degree or equivalent experience. 5-7 years relevant management experience in a credit and collections environment. Experience and expert familiarity with policies, procedures and approaches to collections & Insolvency Recovery operations
  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Organization CIBC
Industry Management Jobs
Occupational Category Manager
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 5 Years
Posted at 2024-11-23 2:36 pm
Expires on 2025-01-07