Management And Customer Service Excellence Consultant

Description:

· Competitive salary and 4 weeks vacation upon hiring

· Health, dental, disability and life insurance, pension plan with employer participation

· Possibility of working remotely, flexible schedule

· Dynamic and non-hierarchical work environment that promotes the search for excellence

· Teamwork that promotes the complementarity of talents

· Stimulating and rewarding change projects

· Annual training budget

Your role

Our future colleague will be responsible for a variety of change projects in collaboration with our clients according to their strengths and interests.

· In collaboration with the team, plan, execute and follow up on various projects to improve performance, customer experience and/or employee engagement.

· Carry out diagnostics, develop strategies and improvement plans, support leaders and teams through the change process

· Facilitate workshops with the client's teams

· Coaching managers and conducting training sessions related to their expertise

· Establish and develop a partnership with project sponsors and clients

· Manage the various stakeholders to ensure their satisfaction

· Identify new opportunities for collaboration with clients during a mandate

· Make presentations to share your expertise in the Contact Center community

· Coordinate the work of the analysts working on his/her projects