Description:
The Long Term Care Assistant is responsible for responding to all customers at the main reception area; answering incoming calls and inquiries from the general public; providing clerical support; processing accounts payable and receivables; cash management; and resident trust accounts.
QUALIFICATIONS
EDUCATION
- Completion of Grade 12
- Completion of Business or Office Administration Certificate or Diploma or related field of study
- Additional training in software courses including databases, spreadsheets, word processing
KNOWLEDGE/EXPERIENCE
- Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
- Must possess experience in a Long Term Care environment
- Must possess some knowledge of working with individuals with dementia
SKILLS
- Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
- Must possess strong knowledge and experience in clinical documentation system (e.g. PCC)
- Must possess strong knowledge and experience in the EFMS system
- Must possess excellent communication (verbal and written) and interpersonal skills
- Must possess excellent customer service skills
- Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
- Must be able to work under pressure with multiple deadlines and frequent interruptions
- Must be receptive and open to change
- Must be motivated to learn
- Must recognize and adapt to individual differences and team dynamics to produce effective working relationships