Life Claims Administrator

Description:

Main accountabilities:

• To maintain established service standards

• To set up new claims in system

• Process faxes and emails received to adjudicators

• Process administrative tasks on claims such as payments and follow-up with internal/external partners

• May perform other related activities as required

Competencies:

• Attention to detail

• Bilingualism (French, English) required- interactions with English-speaking customers or partners

• Written and verbal communication skills with an ability to handle inquiries of a sensitive nature

• Organization and time management skills

• Customer service skills

• Ability to learn quickly and adapt to new challenges

• Demonstrated ownership of responsibilities

• Ability to balance high work volumes

• PC knowledge

Additional assets:

• Knowledge Individual Insurance

• Call center experience