Description:
Team
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
- Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
- Assist in the development and growth within your team;
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
- Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
- Attract new clients by being a Brand Ambassador through networking within the community;
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
- Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
- Support the daily operations of the store when management is not present;
- First point of contact should a difficult client issue arise.
Key Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred;
- Bachelor’s Degree in a related field is preferred;
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
- Ability to manage competing priorities in a fast-paced environment;
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Industry awareness and strong business acumen;
- Strong verbal and written communication skills and excellent organizational skills;
- Passion for the Fashion Industry;
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.