Junior Technical Support

Description:

The Junior Technical Support will be a part of a team that supports complete end to end resolutions for 2000+ users and their arising IT issues. The Helpdesk enables both remote and deskside users, where you solve a vast array of hardware and software issues.

Primary Duties and Responsibilities:
Provide basic technical phone and walk-in support and capture user tickets in our company portal
The setup and distribution of Hardware/Software for a variety of users (Laptops, Phones, Tablets, etc.)
Provide general customer service to a variety of users
Work together with a team to solve company-wide obstacles
Other duties as required

Required Knowledge, Skills, Abilities, Education, and Experience:

Proficient on a Windows computer, Apple iPhone, and tablet
Must have strong organizational skills and be able to effectively multitask in a fast-paced environment
Ability to communicate effectively and professionally
Strong oral and written communicating skills; able to communicate with all levels of staff, management, and executive
Persuasion skills, public speaking, and negotiation skills
High attention to detail, with pride, passion, professionalism, and accountability