It Systems Specialist

Description:

The IT Systems Specialist is responsible for providing exceptional technical support to all users, ensuring smooth and

efficient resolution of IT-related issues, while also playing a critical role in safeguarding our company's information

systems. This role involves troubleshooting, maintaining, and upgrading hardware, software, and networks, as well as

providing technical support to all users.

This role requires a proactive individual who can effectively balance user support responsibilities with cybersecurity

tasks, including monitoring, threat detection, and incident response. The position requires a passion for technology,

excellent problem-solving skills, detail-oriented and a commitment to maintaining a secure IT environment.

POSITION RESPONSIBILITIES:

General activities and functions include, but are not limited to:

Technical User Support:

• Provide timely and effective technical support to end users via phone, email, or in-person.

• Respond to users with computer problems; analyze and resolve problems with Windows Environment, including

network cabling, wireless and Virtual Private Network.

• Provide user support on Microsoft Office/M365 environment and other custom programs.

• Assist with the setup, configuration, and maintenance of computer systems, peripherals, and mobile devices.

• Educate users on best practices for using software and hardware.

• Create and update user guides and documentation.