It Support Intern

Description:

Responsibilities

• Provide 1st level IT phone support to corporate users in Head-office and remote branches.
• Provide IT local support to Head-office users by:
  • Installing PCs software and hardware.
  • Installing new computers and preparing old equipment for recycling and disposal.
  • Providing basic troubleshooting with LAN/WAN connectivity and wireless phones.
• Register, correct, and escalate user requests through the use of corporate tools, including remote support and TOPdesk (ITSM).
• Help the IT department maintain asset information updated and accurate.

Competencies

• Good verbal and written communication skills to clearly explain technical issues to both technical and non-technical users.
• bility to work well within a team, supporting colleagues and contributing to projects.
• Knowledge of computer hardware, software, and networking fundamentals.
• Ability to identify problems and apply basic problem-solving techniques to resolve technical issues.
• Willingness to learn and adapt to new technologies or changes in procedures.