It Service Operations Associate, Data Delivery

Description:

The Data Delivery Operations group in S&P Global focuses on providing clients with world-class service and operational excellence. The initiative focuses on leveraging S&P Global’s highly regarded expertise in financial markets to develop innovative solutions to service client needs. The Data Delivery team is the strategic delivery channel for the Market Intelligence Division and is expected to continue to grow rapidly and expand its responsibilities and value creation for the firm in the coming years.

Responsibilities and Impact:
As a member of the Distribution Operations team, you will play a critical role in maintaining , improving, and expanding our Data Delivery service. You will work cross-functionally across Data Delivery & Product agile teams to facilitate a market leading customer experience through our onboarding process.

Providing technical consultancy for API integration

Creating bespoke file configurations

Migrating bespoke client configurations from legacy systems to the Data Delivery platform

Problem solving & technical troubleshooting

Engaging with clients & stakeholders

Creating and maintaining documentation and code samples

Executing the monthly KPI Reporting and generating the operational metrics

Assist in running the Agile process for prioritization, coordination, and planning

Signal, and write specs for application issues and discuss improvements with the Product & Development team s

Drive process optimization and automation

What W e’re L ooking F or :Basic Required Qualifications:
Bachelor’s degree in a relevant field.

5+ years of relevant experience, preferably with a FinTech, Information Technology, Finance or Data background

Expertise with RESTful API, JSON, XML, Python, SQL, Snowflake & GCP

Excellent data analysis skills

Excellent understanding of software systems and development of enterprise applications

Experienced with troubleshooting software issues

Expertise with Splunk, Azure DevOps, Salesforce, Pager Duty, MS Excel & Power BI

Working experience with Agile/Scrum

Expertise in problem solving, analyzing, and understanding client needs and translating requirements into solutions. Client interfacing experience is a plus.