Description:
Under the direction of the Director of Administration, this role is responsible for overseeing IT support services for the LSK School and the Band Office. This includes troubleshooting issues as they arise and implementing new IT initiatives. This position also supervises, mentors and coaches IT support staff. This is a full-time position with a primary focus on LSK needs.
Responsibilities:
- Supervise and mentor IT staff (two employees at present)
- Trouble shoot computer/network issues as reported by users (repairs/replacements).
- Oversee band's unified communication telephone system.
- Deal with escalated issues that IT support are unable to resolve.
- Maintain logs of repairs as well as maintenance schedules.
- Triage and prioritize IT Administration Support System requests and work orders.
- Monitor web and database access by users to ensure proper protocol is being maintained.
- Assist with website development, training and maintenance (web steering committee).
- Set up computers for new employees with applicable accounts, passwords and technology (e.g. printers, laptops, network infrastructure).
- Administer cell phone program including cell phone replacement.
- Oversee technology replacement schedules and upgrading as well as identify computer or network equipment shortages.
- Maintain an equipment inventory for all departments that includes serial numbers and model.
- Communicate, where necessary, with staff regarding networking issues and concerns.
- Keep informed of current technology trends and development that includes researching technology prior to purchase.
- Implement and install new technology systems where required.
- Identify and implement the systems and processes needed to protect the band's network, users' communication, and data security needs.
- Educate staff on internal software and hardware usage when needed (e.g. use of new site-specific software such as MS Office, email, computer security).
- Manage computer recycling and computer for school program.
- Assist with radio station technical functions and tower maintenance.
- Other related duties as determined by Senior Management.
Qualifications:
- Completion of a certificate, diploma, or degree in computers, network administration or equivalent.
- A minimum of five (5) years related experience, along with supervisory or leadership experience.
- An equivalent combination of experience and education will be given consideration.
- Excellent organizational and time management skills
- Thorough knowledge of hardware and software applications with ability to learn new technology (e.g. MS Office. LINUX, Mac OS and windows operating systems)
- Analytical and problem-solving skills
- Verbal presentation and written communication skills
- This position requires strict adherence to privacy and confidentiality.
- Must have a valid driver's license & reliable vehicle with automobile insurance.
- Must submit a satisfactory criminal records check. Having a criminal record is not necessarily a determinate factor.