Description:
About the role:
The IT Manager, within the Canadian market has full end-to-end responsibility of IT within the designated geography. The objective of this role is to mature the business capability across the geography through the innovative use of technology solutions, enabling our markets to continue to grow in terms of volume, market share, revenue and profit. IT is critical to Dyson business success and this is especially true as we expand our product range and global operations. By successfully deploying and operating performant, scalable and appropriate business solutions, Dyson is able to operate profitably and compete effectively in the face of intensifying global competition. In the digital age, the IT function seeks to positively transform the business through utilisation of innovative technology solutions and these solutions must be delivered at speed, releasing tangible business value as Dyson continues to grow. IT solutions must support the refinement of the existing core business model whilst also facilitating new revenue opportunities.
The IT Manager, Canada will be responsible for:
- End-to-to end, full accountability for all aspects of IT within the Canadian region. Including several operational locations, multi-functional employees (including current subsidiary HQ, future planned retail stores, service centres, and distribution)
- Partnering with the Canadian business stakeholders to deliver IT solutions and services aligned to the business vision and mission objectives
- Oversee, define and drive the Canadian strategy and roadmap, in conjunction with Global IT teams, to deliver stable, predictable and cost-effective (to budget) IT services
- Management local IT teams within Canada markets - attracting, selecting, retaining & developing talent
- Driving the delivery of Canadian regional Information Technology (IT) that optimizes quality and cost-efficient business and operational outcomes
- Designing, developing, implementing and coordinating systems, policies and procedures in line with the global IT strategy, working closely with the Group IT functions
- Project Management - co-ordination of the estimation, planning, tracking and execution of local IT solutions
- Business Analysis, capturing, documenting and presenting business requirements
- Consistently leveraging IT to add value to the business and make working more efficient and effective
- Providing an exceptional IT service culture that really delivers for the organization and all stakeholders
- Awareness and guidance of country specific legal and mandatory requirements impacting technology deployment or operations
- Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing creditability and expertise across the Leadership Team
- Articulating strategy and new initiatives into actionable, sustainable and measurable plans
- Performing role of interface between local senior management and IT management at Canadian and Global levels.
- Agreeing estimates, costs, timescales and standards to be met and monitoring these through the project utilizing the established global IT project and programme management methodology
- Maintaining organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies and aligning these with regional and global plans.
- Maintaining quality service by establishing and enforcing organization standards
- Planning, delivering and supporting IT infrastructure operations for Dyson
- Providing leadership for delivery of 24/7 service operations and KPI compliance – including Vendor Management and incident / problem management
- Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson
- Supporting the rapid build out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required
- Participating in IT strategic planning, project planning and budget planning efforts
- Managing the annual IT team Opex and Capex budget
- Establishing and maintaining strong, strategic partnerships with vendors and service suppliers
- Coordinating resources with the IT project management office (PMO)
- Ensuring all project deliverables, budgets and timelines are met