Description:
In addition, the ITC supports and participates in the development of current and future technology infrastructure projects, as well as liaising with other teams in Operations to provide feedback on roadblocks and issues. As part of the infrastructure team, the ITC works collaboratively to ensure that all components of BCCNM’s IT infrastructure, from hardware to software, to cloud services, function efficiently and securely.
Key responsibilities include:
- Under the direction of the Director, Information Technology and working closely with Finance, assists with the planning, administration, monitoring and auditing of software licenses and related documentations.
- Performs regular audits to ensure compliance with software licensing agreements.
- Responds to support requests related to licenses, user access, and onboarding and offboarding of users.
- Manages access rights for users to internal and external systems. Performs regular audits. Creates and deactivates application accounts for incoming and outgoing users.
- Supports identification of operational issues and provides options and recommendations for resolution and/or optimization.
- Identifies and develops automations to support process improvements and efficiency gains.
- Identifies patterns of common user support issues and assists with identifying solutions through system changes or training.
- Works closely with the Learning and Development Specialist to ensure appropriate user training is coordinated when deploying new systems, tools or processes.
- Assists with performing system maintenance work and supports infrastructure projects as needed.
- Assists with the launch of new and updated systems, tools, technologies, and processes.
- Ensures continuous learning and knowledge sharing regarding infrastructure technologies and technology tools specific to the organization.
- Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility to constructively disrupt indigenous-specific racism in BC’s health care system.
- Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.
Your education & skills:
- Bachelor’s degree or college diploma in Computer Science, Information Technology or related field, or equivalent combination of relevant education and experience
- Related IT Certifications in Office 365, preferably also in Azure
- 3 to 5 years experience as an IT Coordinator with experience working with Microsoft licenses.
- Experience with Office 365, Active Directory, Entra ID and Exchange is a must. Additional experience with PowerShell, Power BI, Power Query and Python is an asset.
- Strong interpersonal, written and verbal communications skills, including technical writing skills.
- Demonstrated ability to collaborate effectively across the organization.
- Strong problem-solving skills. Demonstrated ability to follow established procedures, and to refer to others when needed.
- Excellent attention to detail.
- Strong organizational and prioritization skills; ability to manage multiple needs simultaneously.
- Ability to work independently and collaboratively as a team.
- Ability to build and maintain relationships through a customer-focused approach.
- Experience working with and maintaining effective relationships with vendors.
- Proficient with Microsoft Office, including Excel, Word, Outlook and PowerPoint.
- Ability to work outside regular hours, on occasion, to ensure the smooth functioning of BCCNM related systems
- Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility to constructively disrupt indigenous-specific racism in BC’s health care system.
- Demonstrated understanding of diversity, inclusion, and cultural humility as they apply to health care is an asset.