It Client Services Technician

Description:

At Humber Polytechnic, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors.

About the IT Client Services Technician Role:

Reporting to the Manager, Help and Support, the IT Client Services Technician supports the delivery of various technical services to Humber’s students, employees, suppliers, and guests.

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

• Diploma or Degree in Computer Science or Information Technology related studies or equivalent relevant experience.
• ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority
• HDI Desktop Support Technician certification or relevant training and/or experience

Experience/Skills

Minimum of three years of related work experience providing technical support in a busy high-volume environment to Clients with diverse backgrounds, preferably in an academic environment

• Solid working knowledge of Microsoft 365 applications
• Experience providing software and hardware technical support on MS Windows, Mac OS, iOS and Android devices
• Experience with BMC Remedy/Helix, Jira, Monday.com and MS Teams is a strong asset
• Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and services
• Proven superior customer service and communication skills
• Ability to provide clear verbal and written direction to various technical personnel and teams
• Must demonstrate problem solving, creative thinking and analytical skills
• Must be detail oriented, organized, and able to multitask
• Work well under pressure