Description:
This is an important new role and function within the Information Technology (IT) team. The Senior Manager, IT Business Operations is critical in overseeing and optimizing the daily operations of the IT department. This position plays a vital role in ensuring efficient and effective IT service delivery, fostering collaboration between IT and other business units, and executing daily operational tasks to support the IT teams. You will lead a small team of experts focused on operations.
In this role you can expect to...
- Build strong rapport and work with cross-functional teams to support the overall IT operational needs
- Manage and build a tech supply chain in conjunction with the procurement team
- Drive data quality, process and automation activities that improve process efficiencies
- Understand scale & scope of SaaS Ops work, which dependencies and key inputs are needed.
- Support the IT group with effective internal communications
- Lead a small team building up competencies in SaaS operations and IT operations
- Be responsible for all purchase orders, budgets and invoicing
- Use tools effectively to manage, track, monitor and keep a pulse on the SaaS Lifecycle
- Provide a level of expertise into the input of processes such as user audits and software vetting needs.
- Implement structured frameworks to answer data driven questions
- Responsible for tracking/reporting out the Status, Progress, Roadblocks for the various initiatives
- Exercise solid leadership skills combined with strong business acumen and in-depth analytical skills
- Play a key role in vendor selection and management
You may be a good fit for our team if you have...
- 10+ years of Information Systems experience in a fast-moving, agile environment in a high-growth company
- You love numbers and are very detailed
- Experience with POTS and SaaS licencing models
- Experience with vendor contracts such as MSAs, SOWs, order forms, etc.
- Vendor relationship management experience
- An ability to take on initiatives without being prompted to do so
- Strong attention to detail, goal-oriented, and the ability to effectively manage multiple activities and/or projects concurrently
- An ability to handle change, ambiguity, decision-making and deadlines in a structured fashion
- An ability to work with autonomy in a fast-paced environment, a strong sense of accountability, and a proven track record of driving results through both direct & indirect influence
- Adaptability, flexibility, and a willingness to work within changing priorities, including ad-hoc requests
- Comfortable working with personnel at all levels of the organization
- Experience leading IT procurement teams and with common procurement systems
- Experience managing budgets, preferably for IT teams
- Experience with common financial systems, and advanced spreadsheet skills
- Nice to have:
- Knowledge of common data analytics or business intelligence applications (Tableau)
- Experience using common ITSM and CMDB systems