It Business Liaison

Description:

Reporting to the Senior Director, IT Business Liaison, you will be responsible for applying your product management expertise to define your clients’ product evolution strategy in line with the business unit vision, help develop the business strategy, and maintain client relationships for the portfolios under your purview. You will significantly influence your clients’ business strategy from a technology perspective.

Your project management, staff management and leadership skills will be required to supervise an in-house team (hiring, monitoring, coaching, etc.) and outside consultants, including planning/coordinating team activities.

Your wide-ranging knowledge, sound judgment and analytical acumen will allow you to guide product evolution decisions and activities. Human Resources and Legal Services solutions include Workday, ScheduAll and ScheduLink, Maxxvault, Livelink and VelocityEHS.

You will also manage relationships with stakeholders from all corporate departments and understand CBC/Radio-Canada’s strategy to ensure that product evolution is strategically aligned. You will be responsible for organizing and participating in the governance of applications related to the product portfolio under your purview, including accountability for project delivery, maintenance and service levels.

Product Portfolio Management

• Define the product evolution strategy in line with your clients’ vision for the business unit.

• Manage client relationships: Prepare for and attend meetings with various clients (via governance committees) to identify business priorities for product evolution as well as for managing technology risk.

• Ensure that data security and integrity requirements are met.

• Track compliance with service level agreements by monitoring pre-established control measures.

• Assist in developing modern IT strategies/technologies to optimize business value delivery.

• Assist in negotiating long-term contractual agreements with service providers.

• Manage contracts and business relationships with external product / service providers.

• Develop procedures for communicating with the technology components in order to optimize solution delivery.

Strategic and Capacity Planning

• Assess all client business needs (including business cases and feasibility studies).

• Align technology needs for all business lines to help them achieve their objectives.

• Determine key strategies for improving the technology delivery model.

• Improve communication among all technology groups to promote an effective delivery model for the business community.

• Develop and maintain road maps and strategic plans under your responsibility to feed into annual financial planning and manage technology risks.

• Develop business cases and feasibility studies, including cost/benefit analyses.

• Participate in defining the annual software-update plans, based on business priorities and technology risks.

Project Management

• Determine the project mandate: Identify business needs and set expectations and possible responses. Choose the action plan, determine the size of the project and assess risks, impacts and limits. Once the framework is defined, determine project objectives.

• Determine the necessary human, financial and technical resources jointly with management.

• Validate, with all players involved, the various project development phases so as to ensure compliance with initial objectives; determine and take corrective action as needed. Find solutions to issues and constraints, escalating unresolved issues as needed.

• Advise, guide and provide business expertise to others during the planning and development phases of projects.

Management and Administration

• Hire and manage in-house and external resources to satisfy the departmental mandate.

• Manage permanent and temporary employees, including objective setting, performance reviews, compensation, training and development.