Description:
About the role:
What you will do
As a member of our Site Reliability Engineering team, you will be responsible for delivering Software-as-a-Service to our customers globally.
- Deliver customer excellence, making sure we meet all SLAs.
- Work in a highly collaborative team.
- Deploy, upgrade, and support numerous applications, services and operating systems.
- Exposure to infrastructure; VMWare, Kubernetes, networking, etc.
- Exposure to public clouds; Azure and GCP.
- Troubleshoot system performance and application health issues.
- Take ownership and accountability of the incident resolution process.
- Must adhere to all security and confidentiality requests for this position.
- May perform work on additional projects upon request.
What we are looking for
- Enrolled in a post-secondary diploma or degree program in computer science or a related discipline.
- Proven strong troubleshooting skills.
- Working knowledge of Windows and/or Linux environments.
- Knowledge of remote system administration.
- Understanding of system performance monitoring.
- Knowledge of modern SaaS technologies.
- Excellent written and verbal communication skills.
- Must be a Canadian Citizen or a Permanent Resident due to CGRP security requirements.
- Knowledge of public cloud platforms (Azure, AWS, GCP) is considered an asset.
- Knowledge of scripting languages such as PowerShell and Ansible is considered an asset.