Description:
Designs and implements innovative digital communication strategies to optimize the visibility of the faculty or service on various web platforms, including social media. Provides expert advice to members of the faculty or service with regard to writing and presenting web content to ensure that it is of high quality and complies with relevant policies and procedures. Responsible for the operational processes related to managing the faculty or service’s websites, including coordinating activities that continuously update content.
In this role, your responsibilities will include:
- Strategic planning: Designs and implements innovative digital communication strategies to ensure that the faculty or service’s websites display high quality content in optimized formats. Conducts analyses and surveys to ensure that these strategies meet the needs of the faculty or service, and issues recommendations.
- Expert advice: Provides expert advice to members of the faculty or service with regard to the presentation and writing of web content and the use of the web as a marketing and communication tool to optimize use of new technology and media platforms. Trains and guides web representatives in the faculty or service to ensure compliance with relevant policies and procedures and to ensure that web content management activities run smoothly.
- Website design and development: Coordinates the development and implementation of websites in accordance with the faculty or service’s strategic marketing and communications plan. Collaborates with various stakeholders to identify and develop the information layout and architecture that will best assist website users in obtaining accurate, meaningful and current information.
- Web content: Drafts, edits, translates and maintains content on faculty or service websites while ensuring language quality, compliance with relevant standards, and search engine optimization. Develops multimedia promotional materials and edits photos and videos as required. Manages the faculty or service’s multimedia accounts and as required, interacts with users and responds effectively to comments.
- Quality assurance: Designs and evaluates performance indicators to check the traffic and user-friendliness of the faculty or service’s social media websites, then coordinates improvements to maximize their effectiveness.
- Policies and procedures: Develops and implements internal procedures, processes and guidelines to promote compliance with standards and best practices in digital communication.
- Project management: Plans and manages digital communication projects. Defines the scope of the project, determines its steps, monitors relevant progress, makes adjustments throughout the process and ensures efficient communication between stakeholders.
What you will bring:
- Bachelor’s degree in communication or related field, or an equivalent combination of education and work experience
- At least five years’ experience in a similar role
- Experience in developing, organizing, writing and editing website content
- Solid writing, editing and proofreading skills
- Strong interpersonal and communication skills
- Knowledge of web technologies
- Experience in working with web programming languages
- In-depth knowledge of standards used in web design and user friendliness
- Ability to develop digital communication strategies
- Knowledge of web accessibility guidelines and experience in following them
- Knowledge of computer systems and software such as Windows, word processors, graphic design and web application software, multimedia platforms, spreadsheets, databases, presentation software, internet browsers and email
- Ability to handle competing priorities
- In-depth knowledge of web development and web design processes
- Experience in managing projects
- Strong organizational skills
- Bilingualism — English/French (spoken and written)