Description:
We are seeking an enthusiastic applicant to join our team and play a key role in the successful implementation and support of AWS Connect and Contact Center modernization initiatives.
Our extensive operations in North America, Asia, and Europe allow us to serve a broad spectrum of clients, including institutional, retail, retirement, and wealth sectors. By joining our team, you will be contributing to a company that values the power of data and is committed to making a substantial impact in the world of finance.
Responsibilities
- Collaborating with Product and Technology teams to craft architecture that enables business and technology vision.
- Designing for both functional and non-functional qualities, including availability, resiliency, security, privacy, etc.
- Assisting the business in the scoping and planning of upcoming initiatives and roadmap items
- Participating in or leading in producing conceptual, solution, and component-level architectures and associated artifacts.
- Reviewing, advising, and providing feedback on architectures produced within and outside the team
- Business Process modeling and developing data driven solutions
- Pragmatic modernization and leading the end to end solution design and architecture for key company initiatives.
- Developing reference architecture and reference implementation patterns
- Mentoring and growing other technologists within the firm
- Contributing to or leading definition of standards, guidance, and points-of-view that enable engineers to thrive and cross-enterprise thinking to become the norm.
- Helping to develop new and revising governance processes to ensure alignment of a diverse set of technology projects with the enterprise target state vision.
- Presenting architecture and innovative ideas to executive leadership for the purposes of alignment and key decision making
- Connecting your business and technical insights to develop innovative proposals for evolving Manulife’s platforms, introducing new products or capabilities, or improving processes that benefit the firm or its customers