Intermediate Academic Records Administrator

Description:

Consistent with the policies of the University and the objectives and priorities of the Office of the Registrar, the incumbent will provide efficient and effective records service to AU learners, AU staff and external partners while ensuring the integrity of the processes related to the Academic Records unit. The incumbent will efficiently assess and process all outgoing transcripts and documentation accompanying the requests, outgoing APAS transcript reports, process final grades, letters of certification, name and address changes, verification of enrolment, process student identification cards and stickers, education verification, ASN clean up reports, provide course completion letters, and maintaining shared email accounts. The incumbent will independently resolve Academic Records related client inquiries that are within policies and procedures. She/he will serve as a resource person about records services and policies for the Office of the Registrar and the University community.

Qualifications

• Grade Twelve (12)education supplemented with 3 years of increasingly responsible clerical experience in an educational environment, preferably in a Registrar's Office. An equivalent combination of education and experience will be considered.
• Extensive knowledge of the AU calendar, policies, and procedures.
• Excellent interpersonal, communication, organizational and time management skills.
• Thorough investigative and problem-solving skills.
• Ability to work independently with minimal supervision.
• Working knowledge of data entry and retrieval operations in a computerized information system.
• Ability to work effectively under pressure and set own priorities.
• Ability to differentiate between information, advising and counselling. (Must be able to assess client's situation and own ability to deal with it.)

A detailed job description can be viewed at: Intermediate Academic Records Administrator.