Description:
We are looking for a team player who can manage the following responsibilities:
- Offer professional guidance to our clients through claims counselling conversations
- Consistently provide quality customer service by clearly communicating with our clients, outlining expectations and next steps
- Accurately request and obtain required information from the client in order to issue New Loss Notice to the insurance company
- Promptly issue and report new claims to the insurance company
- Contact our customers within 24 hours of the initial report to ensure that an adjuster has been in contact and the claim is progressing smoothly. Maintain customer contact during the claim and follow up to ensure the claim went smoothly
- Effectively communicate with Claim Adjusters
- Assist clients with any challenges that may arise during the process and escalate any required items to the adjuster, or claims manager, when necessary
- Update managers on any issues that may require escalation. Keep the client account manager updated regarding the claim.
- Strive to make the claims experience an efficient and positive one
- Thoroughly document all conversations using the EPIC & Blue Butler systems
- Update the broker management system by accurately capturing and inputting claims data/information
- Share any notable issues throughout the claims process with the dedicated Client Account Manager
- Administer Proof of Loss and claim cheque requirements, when required
- Upon settlement, connect clients with their dedicated Client Account Manager for resultant changes to their policy
- Provide additional support through other Broker related responsibilities, as necessary