Description:
The Inside Sales Representative will be responsible for providing best in class customer experience on every customer interaction and maximize sales potential by educating customers on how products and services can make their home more comfortable. Additional earning potential of between $1000-4000 per month on sales commission with no cap.
Core Responsibilities:
- Exceed customer experience and sales expectations.
- Communicate (verbal and written) with internal partners on applicable customer related interactions.
- Communicate effectively interdepartmentally and cross-functionally.
- Handle incoming new and existing customer calls regarding Sales and Service inquiries.
- Basic troubleshooting of common service-related issues
- Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
- Maximize sales potential by educating customers on products and services that meet their needs.
- Exceed customer experience and sales targets on a daily, weekly and month basis.
- Up-Sell and Cross-Sell by providing the right solution for each customer.
- Conduct after-sales follow up to ensure customer satisfaction.
- Maintain up to date product information on offerings including HVAC products, Water Heaters, Purification Products, Smart Home products, Protection Plans and more.
- Maintain Industry knowledge and/or experience working with HVAC and service protection plans.
Qualifications:
- Minimum 2 years of Inside Sales Call Center experience
- Must be able to use multiple computer screen and applications simultaneously and adept and learning new software.
- Excellent English Proficiency (written and verbal)
- Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
- Results-driven individual who takes initiative to drive the business.
- Superior problem-solving skills and analytical ability
- Responsive and easily adapts; embraces change.
- Ability and aptitude to recognize and positively address performance challenges.
- Excellent time management and organizational skills