Inside Sales Representative

Description:

Inside Sales Account Representative professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service. Demonstrate commitment to consultative sales in service of client goals. Manage a portfolio of advertisers of small to medium-sized businesses to grow revenue with higher product savviness. Research and discover fundamental understanding of vertical(s)/market(s) industry and client business models. Identify sales opportunities and provide clients with tailored solution(s) to meet their goal(s) Personalize client recommendations to suit varying needs Improve clients’ experiences by consulting on optimal and appropriate product adoption. Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email to frequently assess product performance and provide insights to optimize their advertisements and increase their investments.

Expectation is to be consistent in exceeding your quarterly targets through high-volume outbound calling. Understanding customers’ business and advertising goals to capture and build market intelligence. Develop expert working knowledge of Social Media advertising solutions (including measurement) and what impacts performance, identify trends and solve problems Share ideas to improve ad products and the customer experience. Exhibit curiosity by actively teaching self and others. You will be responsible for speaking with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign. Help them optimize what they are already running, reach their advertising goals, optimize their budget by understanding what is working, and offering advice by implementing solutions to help them see improved results and become more confident in using the platform.

Preferred Qualifications:

• Prior inside sales experience with emphasis on both outbound and inbound calling.
• Has quota-based sales experience with sales impact on performance, quota attainment, and promotion.
• Interest in expanding industry/vertical knowledge through training and certifications.
• Commitment to in-depth, structured sales training and processes. Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform. Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
• Ability to work creatively and analytically in a problem-solving environment. Eagerness to contribute in a team-oriented environment.

Professional Skill Requirements:

• Knowledge and understanding of advertising.
• Experienced and excellent at building relationships and multi-touch cross/upselling over the course of a relationship.
• Experience working with customers
• Excellent listening, interpersonal, with a solutions mindset and passion for customer satisfaction.
• Exceptional grammar, typing accuracy, and writing skills.
• Professional sales skills with a strong phone presence solutions mindset and helping nature.