Inside Sales Representative

Description:

Key Accountabilities

• Collaborate with local sales teams and management to determine necessary strategic sales approaches within specific markets.
• Maintain and expand the CRM database of current and future prospects. All communication, customer data and sales activity to be captured within CRM.
• Manage cold-call prospects that are generated by external sources of lead. Emphasize product/service features/benefits, and overall program terms. Overcome objections and ensure follow-up by passing leads to sales teams with task generation tracking within our CRM system. Measure and track follow-up.
• Set up and deliver sales/marketing messages through telephone and/or online methods to customers to improve their knowledge of products/offerings.
• Look for opportunities to cross-sell and/or up-sell situations to gain sales commitments.
• Be the conduit into the sales teams to manage any customer issue that cannot be solved via phone or online communication method. Track and close out tasks to completion.
• Coordinate customer training as necessary.
• Assist sales teams in managing market intelligence through external data and/or field supplied data to validate market dynamics. All data captured in CRM

Requirements

• High School Diploma with related successful 3-years sales experience.
• Excellent written and verbal communication skills
• Proficiency in MS office and computer technology
• Customer service orientation and leadership/influencing skills
• Navigates effectively in a changing environment where competing priorities require flexibility and agility
• Detail oriented, highly motivated, and likes to be challenged
• Ability to effectively communicate and cooperate with all departments within the organization
• Bilingual English French required.