Description:
The Inside Claims Representative I - Auto Property Damage contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate auto claims by means of telephone and written correspondence.
Job Responsibilities
- Provide exceptional customer service
- Interpret policy wordings, determine policy coverage and ensure appropriate reserving
- Investigate losses to determine liability
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
- Negotiate with insureds, claimants, lawyers and insurers
- Coordinate services with vendors and service providers
- Adjust claims from inception to completion in a proactive manner
- Maintain accurate records based on company standards and policies within the claims system
- Perform other duties as assigned
Qualifications
- Effective customer service skills demonstrating empathy and concern for customer satisfaction
- Good communication skills, both written and oral
- Good investigative and analytical skills
- Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Good negotiation skills
- College/University degree is preferred